GifsRus - Luxury Gift Baskets | Personalized Gift Hampers | Ontario | Canada

How do I place an order?

To place an order, simply browse our selection, add items to your cart, and follow the checkout process.

What payment methods do you accept?

We gladly accept all major credit cards for your convenience, making your payment process as smooth as possible.

Can I include a personalized message or gift wrapping with my order?

Yes, you can add a personalized message during the checkout process. We offer this service to make your gift extra special.

Do you offer personalized or customized gifts that are not featured on your website?

For inquiries about customizing gifts that are not currently available on our website, please contact us at Contact@GiftsRusCanada.ca . Our team will be happy to discuss your specific requirements and options.

What is your shipping policy and delivery timeframe?

Our shipping policy is designed to offer convenience and affordability to our customers. For all orders, there is a flat shipping and delivery fee of $30-$50 CAD. If you're in a hurry to receive your gift, we also provide faster delivery for an additional cost, you can choose from at check-out. Our standard shipping typically takes 1-3 business days for delivery. We aim to make your shopping experience as flexible as possible, ensuring your gifts reach you or your loved ones promptly and economically.

How can I track my order?

To track your order, we make it easy for you. Once your order is processed and shipped, you will receive a confirmation email with a unique tracking number. You can use this number to monitor the status and whereabouts of your package. Just click on the provided link in the email. This way, you can stay informed about the delivery progress and ensure your gift arrives right on time.

What is your Return & Refund Policy?

Due to the customized nature of our products and the fact that each product is unique, we do not offer any refunds or product exchange & return. We adhere to a strict quality control policy and if you have any product complaints, please direct these to Contact@GiftsRusCanada.ca

I have more questions or need assistance. How can I contact your customer support?

We're here to help! If you have additional questions or need assistance, please don't hesitate to reach out to our dedicated customer support team. You can contact us by: Contact Form: Fill out our contact form on the Contact Us page and we'll get back to you as soon as possible. Our customer support team is available to assist you with any inquiries, concerns, or special requests you may have. We look forward to serving you!

Frequently asked questions